If you're not satisfied with your product, don't hesitate to contact us at flyingbirdartsnz@gmail.com within 7 days of receipt. We’ll investigate your concern, and if your claim is validated, we will either send a replacement or issue a full refund for defective orders.

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Please Note: We do not offer refunds for change of mind, so please choose your product carefully.

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Color Consistency

While our print partners strive to minimize color variations, printing is a chemical process, and 100% consistency cannot be achieved. Various factors, such as machine type and settings, can affect color outcomes. Our quality guarantee does not cover variations within acceptable tolerance levels.

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Defective or Damaged Products

If you receive defective or damaged items, including errors in quantity or quality, please email us within 7 days with photos and your receipt. We will take appropriate action. if your claim is validated, we will either send a replacement or issue a full refund for defective orders.

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Wrong Address

If you provide an insufficient address, the shipment will be returned and destroyed. If you wish to place a new order with the correct address, you will be responsible for the costs. Unclaimed shipments will also be returned and destroyed, with any new orders at your expense.